Although a resident's passcode can be found under the Units tab if they forget it, there are other situations that might require a new passcode to be generated.
Current Resident
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To create a new passcode for a current resident you will need to go to Units.
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Find the unit associated with the resident and on the right-hand side click “Edit.”
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On the right-hand side, there will be a pop-up. Under Action choose ‘Generate New Passcode.’
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Leave the passcode box blank to let it autogenerate, or enter a passcode of your choice (recommended 4-6 digits).
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Enter information in the Notes section, which can just be “roommate moved out” or whatever is applicable (this is required to reset the passcode).
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Click “Save” to create a new passcode for the resident.
New Resident and Move Outs
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To create a new passcode for a new resident you will need to go to Units.
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Find the apartment associated with the resident and on the right-hand side click “Edit.”
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On the right-hand side, there will be a pop-up. Under Action choose ‘Turn Over Apartment.’
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Enter information in the Notes section, which can just be “move out” or whatever is applicable (this is required to reset the passcode).
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Click “Save” to create a new passcode for the new resident. Note that when you generate this new passcode it will archive and clear the old information associated with it.
Transferring Apartments
A resident’s information can be moved with a resident if they transfer apartments.
Steps:
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To transfer a resident you will need to go to Units.
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Find the apartment associated with the resident and on the right-hand side click “Edit.”
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On the right-hand side, there will be a pop-up. Under Action choose "Transfer Apartment."
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Under 'Transfer to’ choose the apartment the resident needs to be transferred to.
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In the ‘Notes’ section remember to add a quick note as to why the resident is transferring (i.e. moving to 2 Bedroom Apt). Click “Save” to transfer the apartment and save your work.
NOTE: Leave the passcode box blank to let it autogenerate, or enter a passcode of your choice (recommended 4-6 digits).
TIP: When transferring a resident, the apartment’s histories and passcodes switch. Make sure the apartment they are moving to has been turned over before transferring when applicable.
TIP: In all cases, the notes section is required to change the passcode and/or move out the old resident. If a note is not added then it will not allow you to change the passcode or transfer the resident.
TIP: If you already have passcodes you would like residents to use for Amenity Boss (please note they have to be 4-6 digits and numbers only) please email help@communityboss.com. We can upload those for you if there are provided in an excel or CSV format.